Monica Garcia
1/5
I walked into your 28523 Tomball Pkwy, Tomball, TX 77375 store. From the moment I was opening the door I felt I was being judged, and one employee even had a cup in her hand just chit chatting amongst themselves. I immediately asked for a manager, but unfortunately there wasn’t one on duty. I then went to proceed to saying I could come back another time, since the store was closing in a hour. The Hispanic male with blue eyes goes on to say they could “help”. I explained how my daughters tablets volume is significantly lower than my phone when it’s connected to Bluetooth items, and how I have already spoke to a representative on the phone. They recommended me going into a store, so that’s why I stopped by tonight. Unfortunately the male kept insisting that I could possibly go into an Apple Store, since they had no way to diagnose the tablet, or gave me the option to get a replacement since I had the apple care warranty. Instead of testing it (like I originally wanted to). He did ask if I had the headphones to test out the sound, and I explained I did not have my daughters headphones on me. I was on my AirPods one a phone call while the male was pushing me only towards those two options, and when he kept insisting on getting the replacement. I kindly grabbed the tablet to put back into the case, and was going to be about my way. Made a comment to the person I was on call with (in Spanish), while your male associate rudely mumbled behind my back as I was walking out, “I understand everything you’re saying”. First off, my conversation is not his or no one else’s business in that facility, or any comments should have been made to a customer about their personal conversation as they’re walking out. So I turned around, and began to tell the associate that if he wasn’t going to diagnose my device in the first place I could’ve left. He said I came in hostel from the beginning cause I simply asked for a manager. But I knew asking for a manager , I would’ve not received that terrible customer service. He goes on insisting he was not trying to sale me into anything, and that he understood what I said about him during my phone call. I proceed to explain to him, that I didn’t care what he had to say from the moment I walked in if there wasn’t a manager as I had asked he could’ve sent me about my way, or got my info to give to a manager. Instead he made the entire visit horrible. Kept laughing, and putting a show on for everyone else in the entire store, including a customer who had a large group of family with them, and other employees instead of him letting me leave as I originally was, he wanted to keep arguing with me. WHICH BLOWS MY MIND. So unprofessional, even when I told him I was done having the conversation with him, he kept wanting to argue. None of the employees EVER stopped him either, instead just all stood around and let him disrespect me. Asked him for his name, and he smirked and said “I’m not giving you my name”. I was beyond done with this employee. I work in customer service, and get paid strictly commission these employees obviously are hourly workers and do not care a single bit how they treat people when they walk in. Just casually standing around laughing as customers are stepping into their business, snaking on the floor, and wearing beanies on the heads as work attire. I would’ve never came into this location if I would’ve read all the other terrible reviews of how others have received here. Someone needs to write up this employee, or suspend him because that was NOT okay.
